When email not being send, how to solve it

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Ultimate woocommerce auction pro plugin sends email to admin and bidder. sometimes many user have issue with email not being send. There are few reasons behind not sending email. for example, emails are sending but going to spam, your server is not configured correctly. It is possible that the issue is not in the plugin but it is an issue of your site. At that time user should first check below points in site.

  • Are emails being sent for Wordpress related actions? 
    Register new user on my account page or reset password. After that check user's email id, email arrived or not for new user account or password reset.
  • Are basic WooCommerce emails sent other than auction emails?
    Create simple product instead of an action product and check basic woocommerce email like new order, cancelled order, Processing order send or not.

There are many plugins available in market which is helpful for checking email logs, email status and errors for site. Below are two plugin which is helpful for send email from your site. Below is the process of configuring these plugins with your site.

  • WP Mail SMTP
  • SendGrid


Step 1 Go to Plugin -> Add New. Search for SMTP plugin like below image. Install and activate SMTP plugin in your site.

Step 2 Go to Wp Mail SMTP menu -> Settings. Here configure below settings and save changes.


  • From Email - Add site admin email id or add the email id from which you want to send the email

  • From Name - Enter the name from which the email is to be sent.

  • Mailer - Select other SMTP option from list.

Other SMTP

Step 3 After sign in or signup in sendgrid, the dashboard will open as follows. Now go to Settings -> API keys option like below.

Step 4 Click button "Create API key" as shown in below image.

Step 5 Below form will open. Enter API key name in first field and select "Full Access" option like below. You can also select other option as per your requirement. Now click "Create & View" button.

Step 6 You can see in below image, API key is generated. Copy API key from there.

Step 7 Now go to sendgrid plugin setting page.

Step 8 Enter copied API key in field like below.

Step 9 Configure below mail settings.

  • Name : Enter the name from which the email is to be sent.
  • Sending Address : Add site admin email id or add the email id from which you want to send the email.
  • Reply Address : You can leave blank if you want to use sending address or add new email address.
  • Categories : Here you can mention categories of email. (Optional)
  • Template : Add template id for send email. (Optional)

After doing all configuration, click "Update Settings" button.

If user have issue with sending email then use one of these plugin. "WP Mail SMTP" and "SendGrid" both plugins are useful for sending emails from your site.

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